Jamuna 77 Privacy Policy — Your data is our responsibility

Welcome to Jamuna 77. We understand that sharing personal information online raises questions — where does it go, how is it used? This privacy policy aims to answer those questions honestly and in full.

This policy applies to all users of the Jamuna 77 platform — both registered and unregistered. By browsing our website, creating an account, or using any of our services, you are considered to have accepted this Privacy Policy.

Jamuna 77 complies with all applicable laws in Bangladesh and meets international data protection standards. Our goal is simple — to earn your trust and keep it.

• This policy is available in both Bengali and English.
• In the event of any dispute, the Bengali version shall be considered the authoritative text.
• Any significant changes to the policy will be communicated to your registered email address in advance.

Jamuna 77 only collects information that is strictly necessary. We do not request any excessive or irrelevant data. Below is a breakdown of the information we collect, organized by category.

Information Provided Directly

Information you provide directly to us includes:

Data type	When It's Collected	Purpose
Name and date of birth	At the time of registration	Identity Verification & Age Confirmation
Email & Phone Number	During registration and communications	Account Communication & Security
Address	During the KYC Process	Meeting Legal Obligations
National ID / Passport	For KYC verification	Identity verification
Payment details	On deposit / withdrawal	Transaction Processing

Automatically Collected Information

When you use our site, certain information is collected automatically:

• IP Address: For security monitoring and fraud prevention.
• Device information: Browser type, operating system, and screen resolution.
• Usage Patterns: Which pages you visited and how long you stayed, and which buttons you clicked.
• Transaction History: Deposit, withdrawal, and betting records.
• Login details: Time, location, and device.

Jamuna 77 uses your information only for specific, legitimate purposes. Your data is never used for any other purpose without your knowledge.

Service Delivery & Operations

• Creating and managing your account.
• Delivering betting and gaming services smoothly.
• Processing deposits, withdrawals, and transactions.
• Managing bonus and promotion offers.
• Providing customer service and support.

Safety & Security

• Detecting and preventing fraud and fraudulent activity.
• Complying with Anti-Money Laundering (AML) regulations.
• Preventing access by minors.
• Detecting unauthorized access.

Service Improvement

• Analyzing and improving the user experience.
• Planning new features and services.
• Identifying and resolving technical issues.

Contact

With your consent, we may contact you regarding the following:

• Important account-related notices (without requiring consent).
• New bonuses and promotions (only with your consent).
• Security alerts and updates (no consent required).

Jamuna 77 employs industry-leading technical and administrative measures to protect your data. Our security infrastructure is regularly reviewed and updated.

Technical Security

• 256-bit TLS/SSL Encryption: For all data transfers.
• AES-256 Encryption: For stored data.
• Two-Factor Authentication (2FA): For account access.
• Firewall and DDoS protection: At the server level.
• Regular Security Audits: By third-party experts.

Administrative Safeguards

• Only authorized personnel have access to your information.
• All staff are bound by confidentiality agreements.
• A complete log of all data access is maintained.

Data Retention Period

Data type	Retention period
Account Information	5 years after account closure
Transaction Records	7 years as required by law
KYC Documents	5 years after account closure
Betting History	For the duration of active account + 2 years
Communication Logs	2 Years

Jamuna 77 does not sell your personal data. However, there are limited circumstances where sharing some information becomes necessary.

When Information Is Shared

• Payment Providers: Necessary details are shared to process transactions via bKash, Nagad, Rocket, or bank transfer.
• KYC Service Provider: With approved third parties for identity verification purposes.
• Legal obligation: In response to a court order or a lawful request from a government authority.
• Fraud prevention: Limited data shared with industry-standard anti-fraud networks.

When Information Is Not Shared

• For advertising or marketing purposes.
• For third-party commercial gain.
• For any unnecessary purpose without your explicit consent.

Jamuna 77 uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser.

Cookie Types

Cookie Types	Purpose	Duration
Essential Cookies	Login, security, and session management	Upon session end
Functional cookies	Remembering language preferences and settings	1 year
Analytics Cookies	Site usage statistics	2 Years
Marketing Cookies	Relevant advertising (with consent only)	90 Days

Cookie Controls

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain features of the site.

As a Jamuna 77 user, you have full control over your own data. You may exercise the following rights at any time.

• Right to Know: You may request to know what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to restrict processing: In certain cases, you may request that the use of your information be restricted.
• Data Portability: You can receive your information in a structured format.
• Right to Object: You can object to marketing communications at any time.
• Withdrawal of Consent: You may withdraw any consent you have given at any time.

Jamuna 77 is strictly not intended for anyone under 18 years of age. We do not knowingly collect personal information from minors.

• Date of birth is verified at the time of registration.
• Age is verified during the KYC process.
• Any data inadvertently collected from a minor will be deleted immediately.
• If you have any concerns, parents or guardians can reach us at support@jamuna77.app.

Jamuna 77 may update this Privacy Policy as needed. Depending on the nature and extent of the changes, we will notify you accordingly.

How Changes Are Communicated

• Minor Changes: The "Last Updated" date at the top of the page will be revised accordingly.
• Moderate Changes: A notice will be posted on the site.
• Important Changes: You will be notified at least 14 days in advance to your registered email.

Continued use of the site after any changes takes effect constitutes your acceptance of the updated policy. If you do not agree to the new policy, you may close your account.

Reach out to us with any privacy-related questions, concerns, or complaints. We're genuinely here to help.

• Email: support@jamuna77.app
• Live chat: Directly via the live chat button on the site
• Response time: Usually within 24–48 hours

Complaints process

If you believe your privacy rights have been violated:

• Contact our support team first — we'll do our best to resolve your issue promptly.
• If you are not satisfied with the resolution, you may file a complaint with the relevant regulatory authority.